Monthly Archives: November 2011

Training the Generations

We all know that our workforces are changing. But we do have the ability to reach out to all generations with our training and development. The Baby Boomers are not accepting retirement, Generation X is in full swing, and Generation … Continue reading

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Creating a Culture of Leadership

Many organizational managers assume that by adding leadership training or a leadership development program that they are able to create a culture that accepts leadership. The move from non-existent leadership to a leadership culture takes time – and a few … Continue reading

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Developing a Leadership Bench

Creating a leadership bench takes the skill of a coach and the precision of an engineer. But there are five distinct steps you can take to build your leadership bench – and keep it moving. First, and most obvious, you … Continue reading

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Persuasion and Influence Are Part of Foundations of Leadership

The sixth foundation of leadership is Persuasion and Influence. Let’s find out what each of these critical actions is – and then talk about why they are so important. Persuasion is a combination of actions that can help people agree … Continue reading

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The 29 Costly Implications of Losing Customers

I am not the originator of this list, but found it instructive as to the success and failure of companies and success. 1. A lost customer means lost feedback and the opportunity to improve. 2. A lost customer means lost … Continue reading

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Ordinary Efforts

Even ordinary efforts, given enough time, can produce extraordinary outcomes.

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Engaging Participants 7: Evaluating for Engagement

There are many ways to determine if learners have been engaged in training programs and the accompanying materials. But among the most important ways to measure engagement is through efficient evaluation at all levels. In this discussion, evaluation refers to … Continue reading

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