When it’s time to coach a team member, these 10 Coaching Commandments can help you create an effective session that gets results.
Coaching is an often underused but powerful tool. It’s underused because coaching is sometimes associated with negative situations, but you can also use coaching for positive behaviors. Coaching can encourage, set new direction, or establish authority. When you make the determination to coach a team member, here are the 10 Coaching Commandments that you should keep in each session.
One: Recognize good work. It’s easy to forget that a coaching session can be a pat on the back – a reminder that someone is heading in the right direction. Be on the lookout for corrective coaching, but always remember to look for opportunities for coaching the good work.
By Bryant Nielson, Managing Director On November 15, 2012 No Comments
Keep your training department and its customers knowledgeable by avoiding the Top Ten Training Myths. Training departments are sometimes viewed as being out of touch with the rest of the organization. Because of this, beliefs or myths about training, its functions, and its results tend to develop both within the department and outside it. To keep your training department and its customers knowledgeable, avoid these ten training myths.
One: If training content is exactly the same each time, each group of participants will end up with the same knowledge. We can take every precaution to make sure training is delivered exactly the same every time – it’s a good practice and will maintain consistency. But remember that adults learn differently. Your learners will “hear” different things, focus on different aspects of the material, and lose focus at different times. Don’t promise managers that everyone will know the same thing. Instead, give them an overall picture of what is covered in the material.
By Bryant Nielson, Managing Director On November 8, 2012 No Comments
Maintain high sales numbers and satisfy your customer’s needs at the same time by using these Top 5 Sales Commandments.
There are many rules of thumb to follow in any sales process. As a salesperson, your ultimate goal is to maintain high numbers while satisfying your customer’s needs. There are five simple sales commandments that will help you do both – in every sale.
One: Sell Relationships. There is no such thing as a single sale. Businesses have come to depend on repeat customers and word of mouth. So instead of selling a product, sell a relationship and trust. Let the customer know that you will be there the next time they have a need, and explain why your range of products can help them in the future. Your customer will come back – and they will tell others.
By Bryant Nielson, Managing Director On November 1, 2012 No Comments
Measuring the effectiveness of training is a very difficult task, for stakeholders, training departments and end users. If you are a training manager or company stakeholder looking for ways to measure the effectiveness of your programs, these ten metrics are a great place to start.
One: Increased retention. Most Human Resources departments measure the rate of retention in all or various jobs. Many times, the front line, high turnover jobs are the ones that receive the most attention. If newly trained employees feel ill-equipped for the job, they are more likely to leave within their first 90 days. When you measure training success this way, higher retention points to a successful training program.