Spending time up front asking a few questions can help you to make the right choice when it comes to selecting a training provider. The right instructor, the right materials, and the right training partner can make all of the difference. Once you have determined that onsite training is the way to go, you owe it to yourself to ask the following questions of the training providers you have found.
Twelve Question You Need to Ask Your Training Partner
1. What results have other clients had from your programs?
2. What is your responsibility for getting those results?
3. How are your programs different from those offered in hotels and other public venues?
4. How can you help us choose the right program?
5. What if we don’t find exactly what we are looking for in your catalog?
6. What kind of materials do you provide?
7. May we review your materials before class?
8. How interactive is your course?
9. How much experience do your instructors have?
10. May we talk with the instructor(s) before class?
11. How do you get participant buy-in?
12. What tools do you provide to help participants use their newly acquired skills?
If you don’t like the answers you get, or if the training provider simply can’t answer the questions, look somewhere else. Good training providers will always try to make sure that you get the right solution even if that means they are not the ones to provide it.
Remember: homework on the front end can make you a hero after the fact.