In the training world, we often refer to instructor-led-training (ILT) as the gold standard. We compare every other form of training to it and seek to replicate it as closely as possible when developing new training methodologies. But it recently occurred to me that the underlying assumption here might not be correct, and that ILT might not be the ultimate high-value training after all.
Digital learning environments like massive open online courses (MOOCs) are starting to challenge the preeminence of ILT. Is it time we had a new gold standard?
Why is instructor-led training considered the best?
ILT became the gold standard not because it’s perfect (we all know that isn’t true), but because it’s better than other traditional methods of training. There is no question that ILT is superior to sending a new hire a booklet to read or putting an employee in a room with a computer to hit “Next-Next-Next” on a PowerPoint deck, but these are not exactly examples of high-quality training. (more…)
By Bryant Nielson, Managing Director On July 28, 2009 No Comments
“Relationships are the foundations to all business success” my father would constantly drum into me. He would give me constant examples of how services (products) were sold, wherein the difference between the winning vendor and the losing one was not product specific, but relationship related.
If relationships are so important, why do so many firms downplay the development of tools and methodologies that develop this skill?
In the business world, we often refer to building relationships as ‘networking’. The traditional method for networking revolves around meetings and events with the sole purpose of business card collecting. This system of collection falls short of the true method of networking. It is a similar to what occurs on many social networking sites, collecting friends without really developing those friendships. Far to many business relationships have the shallow basis that exists in most of these social sites. We attempt to collect friends and business cards, believing that having lots of them confirms our popularity and value. The sad reality is that most of those business cards will not even get your phone call, or email, returned. The reason for this is that you have not offered any value to these people.
Networking and relationship-building requires work. Based on my experience, there are five steps to making your networking more effective:
1. Stay engaged with those you seek to have a relationship. Listen to what they have to say, especially if it is not business related. Networking with others increases solution opportunities.
2. Develop yourself as a source as a knowledgeable resource. As the old says goes, “”Nobody cares how much you know until they know how much you care.” you must give to the relationship prior to withdrawing from it.
3. Create a positive experience. When we go on our first date with someone, we always put our best face/foot forward. In business, we call that best-practices. What are you doing to both develop and nurture your business relationships by employing best-practices?
4. Creating sustainability in these relationships. Effective networking only succeeds if there is an element of sustainability in them. It is not what you can offer me today that is of value, but what can you offer to me over time this has a high correlation to sustainability. Do your efforts increase confidence? Do you promote others for the benefit of of those you want to build these relationship with? Have you done anything to assist them in expediting solutions for them?
5. Resolve to making the relationship value to them. It is already understood that they represent something of value to you. But, what is your value to them? When approaching your networking efforts, be specific about what you want and expect. Share with them your self as well as your products.
Be original, no one likes a copy, but everyone loves the original. Allow for yourself to be engaged, articulate, selfless and original. These are the things that will make your networking and relationship building more effective.
This all may sound like a lot of work and it is. Like most things in life, the value of what we work on is only reveled in the time and energy we deliver to it. At that point, the real value unfolds in front of us, and those relationships become long term and valuable.
By Bryant Nielson, Managing Director On November 15, 2008 No Comments
Is success really about who you know?
Or is what you know more important in today’s marketplace?
“It is more about who you know than what you know.” If you have been in any type of business for any length of time you have probably heard this old gem a thousands times. “It’s not what you know, but who you know that counts.” Well, while at one time this aged-old sentiment may have made some sense, it is certainly not true today.
Yes, some time ago, it was simple: the perfect average couple with a median income, 2.4 kids, B+ credit and a 20% cash down payment, came wide-eyed and bushy tailed to the real estate and mortgage professional looking for guidance. Sure enough, in that old-boys-club, good buddy era if you could name-drop a few important or familiar people; you got the business. (more…)
By Bryant Nielson, Managing Director On November 8, 2008 No Comments
“There are no secrets to success. It is the result of preparation, hard work, and learning from failure.” Secretary of State Colin Powell
I had a client call me, he was panicked. He just heard from his accountant that his business was about to fail. He was searching, no reaching for ideas on what to do. He outlined for me a number of problems he was facing. I asked him about the steps he had been taking in the past to address these issues and inquired about the results from those steps.
As he recounted the problems and his actions, it became clear to him and to me that his actions were not having any impact. He was dumbfounded by the conversation and his prior actions. He realized that the failure was in how he interpreted the situation.
At that point, he asked me if I had ever failed.
I shared with him a bit of my own story of failure. (more…)